Merchandise - FAQ
For all queries regarding our merchandise please contact us:
| Via email: | merchandise@labrador-rescue.com |
| By telephone: | 01278 685815 or 07791 519084 |
| To process debit/credit card transactions: | 01278 685815 |
| To order by cheque, write to us: |
The Labrador Rescue Trust Wick Pound House Wick Stogursey Bridgwater Somerset TA5 1TL |
UK Postage and Packing Current Rates (September 2009)
| Order value | P&P rate |
|
£0 - £9.99 £10.00 - £24.99 £25.00 - £34.99 £35.00 - £49.99 £50.00 - £100 over £100 |
£3.00 £4.00 £5.00 £6.00 £10.00 £12.00 |
| overseas | at cost (to be confirmed when ordering) |
Frequently Asked Questions
- Do you ship overseas?
- What if my parcel is damaged/doesn’t arrive?
- What if I don’t want to use Paypal?
- Who looks after the merchandise?
- I want to send a gift to a friend?
- Christmas orders?
- How is my order sent?
- What if the item I am looking for isn’t on the website?
- What if the item I order is out of stock?
- What if the item of clothing I order doesn’t fit?
- Where else can I buy The Labrador Rescue Trust merchandise?
Do you ship overseas?
Yes. We would ask that you first email us and tell us the items that you would like to order and we will then weigh and package the order and email back the cost of shipping before we process any order. We would then need you to telephone us to process payment by debit or credit card and we will then post the goods. All goods must be paid for in sterling.
Back to the topWhat if my parcel is damaged/doesn’t arrive?
Please email The Trust or telephone us and explain the nature of your problem. The Trust will always endeavour to replace any lost or damaged items. Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order.
Back to the topWhat if I don’t want to use Paypal?
The Trust is happy to take telephoned orders for goods with payment by debit or credit cards. (Please note that we cannot guarantee to offer this service from September to December as we do get very busy with Christmas mailings).
If you prefer to send a cheque with an order form (which can be requested from us) then we are more than happy to do this too. We are also happy to accept written requests for any items that we currently stock. Please always remember to add on the postage and packing costs with any order.
Back to the topWho looks after the merchandise?
Currently our volunteers, Sheila and Pat, look after all the merchandise and posting of orders. At Christmas time other volunteers will help by packaging the parcels
. Back to the topI want to send a gift to a friend?
No problem, just contact us and arrange payment by credit/debit card and tell us the recipient’s details and we will arrange to send the goods and send a confirmation transaction slip to you at your address.
Back to the topChristmas orders?
The Trust prints a catalogue in Autumn every year and this is distributed to everyone on our mailing database. The catalogue contains all our calendars and new designs of Christmas cards and a small range of some of the items showcased on our website together with an order form. If you would like to receive this (or would like a friend to receive this) then please email or telephone us.
Back to the topHow is my order sent?
Wherever possible orders are sent via 1st class Royal Mail post. If an order is particularly bulky or an unusual size we reserve the right to send via 2nd class Royal Mail and in some cases very heavy parcels will be sent by Parcel Post. Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order. If you have a deadline (ie birthday gift) please inform us when ordering and we can arrange to send the item via next day postage services (at additional cost).
Back to the topWhat if the item I am looking for isn’t on the website?
Please contact us and let us know if you looking for anything relating to Labradors. We are always sourcing new stock and suppliers and would welcome any suggestions for items not currently available from us.
Back to the topWhat if the item I order is out of stock?
The Trust is only able to keep a limited amount of stock of the many items that we sell and we will always contact you if we cannot supply a complete order and offer alternatives or a refund for any item not available. After attendance at shows our stock level does sometimes drop considerably and we always endeavour to reorder from our suppliers as soon as we can.
Unfortunately sometimes our stock is discontinued by our suppliers and we will always try and remove the item from the website as quickly as we can and we will always notify you if your order contains any discontinued items and we will offer alternatives or a refund in this instance.
Back to the topWhat if the item of clothing I order doesn’t fit?
As clothing does vary (and we are only able to give an approximate guide to sizes) we will always try and arrange an alternative. We would however ask that you return the item(s) to us at your own expense and we will either send a replacement or a refund where necessary.
PLEASE NOTE THAT WE ARE ONLY ABLE TO KEEP A VERY LIMITED AMOUNT OF CLOTHING IN STOCK AS WE DO OFFER SUCH A WIDE CHOICE OF SIZES AND COLOURS AND LOGO VARIATIONS. CLOTHING CAN SOMETIMES TAKE 8-10 WEEKS TO BE REORDERED AND DELIVERED FROM OUR SUPPLIER.
If the item of clothing you are looking for isn’t on the website then please contact us, as we can usually source different designs and colours.
All clothing items displayed on our website are unisex adult size. We can also supply children’s clothing – but please contact us if there is something you would like to buy for our younger supporters.
Back to the topWhere else can I buy The Labrador Rescue Trust merchandise?
Please look at our forthcoming events section on the website – although we won’t always have all of the merchandise on the stand, as sometimes the allocated space to us is not sufficient to display our full range.
If there are any particular items that you would like to buy at any of our shows, please contact us in advance and we can ensure that the items are sent to the show so that you can purchase them at the event and save on P&P.
Back to the top