MERCHANDISE FAQS

Merchandise Contact Information:

Email: merchandise@labrador-rescue.com
Phone: 01278 685815 or 07791 519084
To process debit/credit card transactions: 01278 685815
To order by cheque, write to us:
The Labrador Rescue Trust
“Finches”, 52b Chapel Road
Pawlett
Bridgwater
Somerset
TA6 4SH

Frequently Asked Questions

What are the current UK postage and packaging rates?
Do you ship overseas?
What if my parcel is damaged/doesn’t arrive?
What if I don’t want to use Paypal?
Who looks after the merchandise?
I want to send a gift to a friend?
Christmas orders?
How is my order sent?
What if the item I am looking for isn’t on the website?
What if the item I order is out of stock?
What if the item of clothing I order doesn’t fit?
Where else can I buy The Labrador Rescue Trust merchandise?

UK Postage and Packing Current Rates

Order value P&P rate
£0 – £9.99
£10.00 – £24.99
£25.00 – £34.99
£35.00 – £49.99
£50.00 – £100
over £100
£3.50
£4.50
£5.50
£7.00
£12.00
£15.00
overseas at cost (to be confirmed when ordering)

 

Do you ship overseas?

Yes. We would ask that you first email us and tell us the items that you would like to order and we will then weigh and package the order and email back the cost of shipping before we process any order. We would then need you to telephone us to process payment by debit or credit card and we will then post the goods. All goods must be paid for in sterling.

What if my parcel is damaged/doesn’t arrive?

Please email The Trust or telephone us and explain the nature of your problem. The Trust will always endeavour to replace any lost or damaged items. Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order.

What if I don’t want to use Paypal?

The Trust is happy to take telephoned orders for goods with payment by debit or credit cards.

If you prefer to send a cheque with an order form (which can be requested from us) then we are more than happy to do this too. We are also happy to accept written requests for any items that we currently stock. Please always remember to add on the postage and packing costs with any order.

Who looks after the merchandise?

Currently our volunteer, Sheila, looks after all the merchandise and posting of orders. At Christmas time other volunteers will help by packaging the parcels.

I want to send a gift to a friend?

No problem, just contact us and arrange payment by credit/debit card and tell us the recipient’s details and we will arrange to send the goods and send a confirmation transaction slip to you at your address.

Christmas orders?

The Trust used to print a catalogue every year which was distributed to everyone on our mailing database. However, due to rising costs in print and production this year we are printing extra pages in our Autumn magazine sent to our Supporters showing the current Christmas cards, calendars and some gift items available. If you wish to receive a copy of this, please contact us by telephone or email.

How is my order sent?

In order to keep our postage costs as low as possible we send parcels via 2nd class post.  Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order. If you have a deadline (ie birthday gift) please inform us when ordering and we can arrange to send the item via next day postage services (at additional cost).

What if the item I am looking for isn’t on the website?

Please contact us and let us know if you looking for anything relating to Labradors. We are always sourcing new stock and suppliers and would welcome any suggestions for items not currently available from us.

What if the item I order is out of stock?

The Trust is only able to keep a limited amount of stock of the many items that we sell and we will always contact you if we cannot supply a complete order and offer alternatives or a refund for any item not available. After attendance at shows our stock level does sometimes drop considerably and we always endeavour to reorder from our suppliers as soon as we can.

Unfortunately sometimes our stock is discontinued by our suppliers and we will always try and remove the item from the website as quickly as we can and we will always notify you if your order contains any discontinued items and we will offer alternatives or a refund in this instance.

What if the item of clothing I order doesn’t fit?

As clothing does vary (and we are only able to give an approximate guide to sizes) we will always try and arrange an alternative. We would however ask that you return the item(s) to us at your own expense and we will either send a replacement or a refund where necessary.

PLEASE NOTE THAT WE ARE ONLY ABLE TO KEEP A VERY LIMITED AMOUNT OF CLOTHING IN STOCK AS WE DO OFFER SUCH A WIDE CHOICE OF SIZES AND COLOURS AND LOGO VARIATIONS. CLOTHING CAN SOMETIMES TAKE 8-10 WEEKS TO BE REORDERED AND DELIVERED FROM OUR SUPPLIER.

If the item of clothing you are looking for isn’t on the website then please contact us, as we can usually source different designs and colours.

All clothing items displayed on our website are unisex adult size. We can also supply children’s clothing – but please contact us if there is something you would like to buy for our younger supporters.

Where else can I buy The Labrador Rescue Trust merchandise?

Please look at our forthcoming events section on the website – although we won’t always have all of the merchandise on the stand, as sometimes the allocated space to us is not sufficient to display our full range.

If there are any particular items that you would like to buy at any of our shows, please contact us in advance and we can ensure that the items are sent to the show so that you can purchase them at the event and save on P&P.

We also now have a charity shop at 4 Wye Avenue, off Westonzoyland Road, Bridgwater, Somerset TA6 5DF.  We are open on Thursdays and Fridays between 10am-4pm and Saturdays between 1-am and 1pm. (excluding Bank Holidays). The shop is manned by our helpers and volunteers.

Once the 2013 Christmas catalogue has been despatched our volunteers will be at the shop packing so it may be possible for you to visit us on a different day.  Please contact Sheila on 01278 685815 or 07745 251936 if you wish to visit us when we are packing our parcels.

If you wish to order a lot of items and collect them from the shop then please email your list to merchandise@labrador-rescue.com and we can confirm the items are in stock at the shop and to arrange a suitable collection time.

As well as our full range of LRT merchandise on this website, there is also an extensive range of new, as well as, quality second hand items, clothing, animals treats and toys, books & CD’s.

We’re sure you’ll find something to fill your Christmas stockings!

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